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保安考试

【阅读理解】 PETS-4阅读训练(2)

1、 When a consumer finds that his or her in it, the first thing he or she should do is to ____.

  • A) complain personally to the manager
  • B) threaten to take the matter to court
  • C) write a firm letter of complaint to the store of purchase
  • D) show some written proof of the purchase to the store

2、 How can a consumer make his or her complaint more effective, according to the passage?

  • A) Explain exactly what is wrong with the item.
  • B) Threaten to take the seller to court.
  • C) Make polite and general statements about the problem.
  • D) Avoid having direct contact with the store manager.

3、 According to the passage, which of the following is suggested as the last alternative that consumers may turn to?

  • A) Complain to the store manager in person.
  • B) Complain to the manufacturer.
  • C) Write a complaint letter to the manager.
  • D) Turn to the Consumers’ Rights Protection Organization for help.

4、 The phrase “live up to” in this context means ____.

  • A) meet the standard of
  • B) realize the purpose of
  • C) fulfill the demands of
  • D) keep the promise of

5、The passage tells us ____.

  • A) how to settle a consumer’s complaint about a faulty item
  • B) how to make an effective complaint about a faulty item
  • C) how to avoid buying a faulty item
  • D) how to deal with complaints from customers

6、 Psychologists are divided with regard to their attitudes toward ____.

  • A) the choice between spiritual encouragement and monetary rewards
  • B) the appropriate amount of external rewards
  • C) the study of relationship between actions and
  • D) the effects of external rewards on students' performance

7、 What is the view held by many educators concerning external rewards for students?

  • A) They approve of external rewards.
  • B) They don't think external rewards.
  • C) They have doubts about external rewards.
  • D) They believe external rewards can motivate small children, but not college students.

8、 According to the result of the study mentioned in the passage, what should educators do to stimulate motivation and creativity?

  • A) Give rewards for performances which deserve them.
  • B) Always promise rewards.
  • C) Assign tasks which are not very challenging.
  • D) Be more lenient to students when mistakes are made.

9、 It can be inferred from the passage that major universities are trying to tighten their grading standards because they believe ____.

  • A) rewarding poor performance may kill the creativity of students’
  • B) punishment is more effective than rewarding
  • C) failing uninspired students helps improve their overall academic standards
  • D) discouraging the students anticipation for easy rewards is matter of urgency

10、Which of the following facts about “token economics” is not correct?

  • A) Students are assigned challenging tasks.
  • B) Rewards are given for good performances.
  • C) Students are evaluated according to the effort they put into the task.
  • D) With token economics, students’ creativity can be enhanced.